Frequently asked questions

I want to send an inquiry, I'm not sure if I want to order the products right away?
All inquiries sent through our site are OPTIONAL and informative. Upon receipt of your request for an offer and verification of all selected parameters, we will contact you with an offer that you can correct or cancel at any time. If you confirm the order based on the offer we sent you later, the order is final and binding.

I want to order products, but I am not sure that I have selected the correct printing parameters or I am missing additional information?
Regardless of whether you are not sure whether your request for an offer is complete, feel free to send it. Your online inquiry will be taken over by one of our colleagues from the sales department and will definitely contact you for clarification. When sending a request for an offer, you can put any additional comments, questions, etc., to which you will receive an answer, in the "Note" field. Your inquiry will not be automatically processed without you having the opportunity to correct, clarify, etc.

How to prepare a logo for printing?
Tips on how to prepare a logo for printing can be found at this link.

What all logo application (printing) techniques are there?
We have prepared a detailed overview of logo application techniques at this link.

What are pantone and cmyk?
Pantone and cmyk are standards for defining colors for printing. Please see detailed info here.

Can I buy products for personal use?
Products from our offer are intended for wholesale to legal entities. We are unable to offer retail sales of our products and we do not have retail partners that offer our products.

Do I have to have a company, trade or independent activity to order your products?
Since our offer is intended for legal entities, it is necessary to have a company, trade or independent activity to order.

I want to visit you and see the products, what do I have to do?
If you want to visit us in our office, please contact us beforehand in order to arrange an appointment and prepare samples of the products you want to see, as we do not have all samples available in the office.

Do you offer a logo application service on products?
We are able to offer promo products with logo application depending on the wishes and needs of the customer.

Can I order products without logo application?
You can order products without a logo, but note that some products can only be delivered with a print.

How accurate are the data on products, prices, warehouse conditions, delivery dates?
Data on products, stock levels, prices, print options and the like are collected through regular automatic exchange with our suppliers (in addition to stock levels and prices, you have information on when the last update was). Due to the large amount of data, a lot of printing options (type and position) and the constant change of data on the state of the warehouse, we do not guarantee the complete accuracy of the data and reserve the right to change and correct all data. The warehouse conditions that we show are also available to a large number of other customers from Europe, and it is always possible that the condition has changed since the last data update. It may also happen that some print option or dimension is not correct, and the salesperson who will receive your inquiry will inform you about this.